International shipments typically reach you within 2–4 weeks from dispatch. Please be aware that all international packages must pass through customs in your country before delivery, which may occasionally result in additional delays beyond our control. Once your order departs our fulfillment center, carrier processing times may vary due to circumstances outside our influence. For the most current tracking information, we recommend contacting your carrier directly with your tracking number.

We work hard to deliver your skincare essentials quickly. Most orders ship within 1–3 business days of purchase. If your package hasn't arrived within the expected window, please reach out to our customer support team and we'll be delighted to help resolve the issue.

We do not currently provide complimentary return shipping for international customers. Return shipping fees are the customer's responsibility. We suggest labeling your package as 'returned goods' to minimize potential customs fees. Please use a registered, trackable shipping method and keep your proof of postage, as we cannot be held responsible for packages that fail to reach us.

We've created a comprehensive shade guide to help you discover your ideal match effortlessly and confidently. Our Shade Finder features a detailed reference chart covering all major undertone and skin tone combinations, so you can select with assurance wherever you are. You'll find our Shade Finder readily available on each product page.

We offer a variety of secure payment options for your shopping convenience, including:

• All major credit and debit cards, as shown at checkout

• PayPal — new to PayPal? You can set up an account during checkout

• Apple Pay, Google Pay, and Samsung Pay

Please verify your billing address matches the one linked to your payment method.

Once your order is placed, you can access your order details, track its processing status, and receive real-time shipping updates directly through the My Account section of our website.